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Verizon Samsung Galaxy S3 “World Phone” Update: Where Art Thou?

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Verizon said that their Samsung Galaxy S3 would be able to roam the world, but that was back in June. Today there is still no word about the device being able to travel in the US and outside of it, so what happened to the world phone update?

Verizon Samsung Galaxy S3 world phone update

Verizon said that their model of the S3 would feature GSM roaming, following an update that would be sent out very soon after the device launched. The device launched with Verizon in July and now we are in October, so that’s about three months and customers are still waiting for the update. When contacting Verizon, customers often get confusing replies as to the reason why they are still waiting. One CNET reader said that they were told that Verizon hadn’t confirmed the update and that the website saying the update was coming was speculating. However they forgot that the Droid Razr and the Razr Maxx have been updated recently and can now roam.

When the customer went back and told Verizon this they changed their mind and told a different story. Another reader said that Verizon had told them that the Samsung Galaxy S3 could already roam. However he was wrong as this capability hasn’t been turned on. Verizon has said that the device will work in Europe. This again is not true as it was tested. The sales guy then said that it was an issue to do with software and Samsung would be sending a fix.

The Samsung Galaxy S3 has the hardware for roaming and apart from this setback it is a great device. Verizon did email to say that the update was coming, but they didn’t say when. The issue with the Galaxy S3 and roaming makes you think about the iPhone 5 with Verizon. The iPhone 5 is ready to roam on the GSM networks inside and outside of the US right out of the box. This needs no update or unlocking, so why isn’t it the same with the Samsung Galaxy S3?

Cecelia has the patience of a praying mantis. She spends the day sifting through press releases from all the major brand’s PR reps. From the most ridiculous announcements to those you really want to know more about, Cecelia makes it a point to skim through as many daily as possible so you won’t have to.