After the problems that were faced by owners of the Samsung Galaxy Nexus over the last 5 months, a writer at GottaBeMobile has discussed a method by which Samsung can hope to “make it up” with their customers. This is by giving them first access to the upcoming Android upgrade – Jellybean.
Verizon Samsung Galaxy Nexus Android 5.0 Jellybean update should be a priority for carrier
The inspiration for this comment is that in the past when mobile manufacturers have made mistakes, similar gestures have been made. One example given is the delay of release of the HTC EVO 4G LTE which had been due for 18th May, which was followed by a peace offering from Sprint and HTC of a free phone case which was given with the phone. There was also the time the iPhone 4 suffered incredibly bad signal strength in Apple’s “antennagate” which Apple used bumper cases to pacify iPhone 4 owners, despite the fact the problem faced a number of devices, including non-Apple ones.
Now Verizon and Samsung need to make this up. They have begun their efforts by fixing all the problems when they updated to Android 4.0.4, but Galaxy Nexus users feel this should not have taken 5 months.
With rumors of the release of Jellybean (Android 4.1 or 5.0) towards the end of June, it could help restore Verizon customers’ faith if Verizon prioritized Nexus owners when dishing out the update. This could help give customers back confidence in Verizon and Samsung.
It is acknowledged that Verizon do supply a massive range of Android phones, but people bought the Nexus under the belief that they would be top of the list for updates – both for bug fixes and also for Android in general.
Let us know if you agree!