The majority of times when there has been an error in shipping, it is a nightmare. However there is the odd time when things can go your way. This happened to one customer of Best Buy who ordered an iPad 4 and instead of getting one, they received five in total. So in circumstances such as this, what would you do?
Unexpected slip up has Best Buy customer get 5 iPad 4 tablets
Alex, along with the mother of her boyfriend are both very honest people. When they got a box with not one but 5 iPad 4 tablets in it, they got in touch with Consumerist for advice. She also tried contacting Best Buy, however had no luck. Best Buy didn’t seem to notice that they had made a mistake and nor did they get in touch with her. So what did Best Buy have to say when Consumerist contacted them?
Good afternoon, Alexa –
Laura, from the Consumerist, contacted us here at Best Buy on your behalf. First and foremost, I wanted to let you know how much we appreciate your honesty. That is so rare in this day and age and I sincerely thank you!
We, here at Best Buy, acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encourage you to keep the additional iPads and give them to people in need – friends, family, a local school or charity.
I have not shared this resolution with Laura, as you are the customer, but it is up to you if want to let her know the outcome of your discussion.
Thank you so very much for coming forward and I hope your boyfriend enjoys his new iPad. Merry Christmas!