The head of Google UK, Dan Cobley, has offered apologies to all those who wanted the LG Nexus 4 and who have complained about the system getting out orders for the device in the wrong order. Meanwhile buyers of the Nexus 10 have been making complaints about mix-ups with return as well.
Google says LG Nexus 4 delivery issues is LG’s fault
Now The managing director has blamed the lack of Nexus 4 handsets solely on LG, saying that they were scarce and erratic. However he did mention that communication was flawed on both sides.
The apology was made on his Google+ page after there had been criticism in user forums of the erratic delivery schedules, in which people who had ordered the device earlier than others were left waiting longer to get their hands on the device.
The Google Nexus 4 handset is made by LG, to the specifications of Google and it comes with the pure Android experience. The price of the 8GB version is $299, with the device having a display of 4.7 inches, offering 320ppi. The handset has a camera of 8 megapixels, supports HSPA+ and NFC. It has received a lot of attention thanks to it being unlocked and not on contract with a low price tag.
Google have seen problems with supply chains thanks to the demand being higher than thought. Google have not said how many LG Nexus 4 handsets were ordered around the globe, however since the handset was released in November, it has been in high demand each time stock has been offered.
Cobley did comment in the post and said: I know what you are going through is unacceptable and we are all working through the nights and weekends to resolve the issue.
Those who had ordered the LG Nexus 4 earlier in November complained about the fact that they were told that their device would ship in 3 to 5 days and then didn’t get notifications from Google, while seeing others who had ordered much later, receive their shipping notification already.
It has been the hassle with delivery and the shipping issues that have left many people angry about the way Google have handled things with the Nexus 4. The device is the 4th pure Android handset, followed before by the HTC Nexus One, the Nexus S and the Samsung Galaxy Nexus.